Cancellation Policy

1. Booking & Deposit

Every stay on Bali Cabin Stay is confirmed directly with our team — either through the best-rate booking link or via WhatsApp for long-stay enquiries. A booking is only guaranteed once our team confirms availability in writing and the agreed deposit or full payment is received. Verbal or informal holds do not guarantee a room or villa.

2. Standard Cancellation Timeline

Unless a specific property or promotion states otherwise, the following applies to short and mid-stay bookings:

• More than 14 days before check-in: full refund of any amount paid, minus payment-processing fees where applicable.
• 7–14 days before check-in: 50% of the total booking value is refunded; the remainder is retained to cover the room being held off the market.
• Less than 7 days before check-in, or no-show: the booking is non-refundable.

3. Monthly & Long-Stay Bookings

Most of our cabins, villas and glamping stays are set up for stays of one month or longer, with terms agreed individually with our team before you book. As a general guide: the first month’s payment is non-refundable once the stay is confirmed, and any notice period for ending a stay early (typically 14–30 days) will be confirmed with you in writing at the time of booking. Always check the exact terms for your property with our team before paying.

4. Date Changes

We understand plans change. One free date change is allowed per booking, subject to availability, if requested at least 7 days before the original check-in date. Requests made later than that are treated as a cancellation under the timeline above and a new booking.

5. Early Check-Out

If you choose to check out earlier than your confirmed dates, the remaining nights are non-refundable, except where required by law or agreed in writing by our team in advance.

6. Force Majeure

In the event of circumstances beyond reasonable control — natural disasters, government travel restrictions, extreme weather or similar — our team will work with you on a fair outcome, which may include rebooking your stay or a partial refund, assessed case by case.

7. How to Cancel or Change a Booking

Send your booking reference and request to our team via WhatsApp. We confirm every cancellation, date change or refund in writing so there is a clear record on both sides. Refunds are returned using the original payment method within 7–14 business days of confirmation.

8. Property-Specific Terms

Some properties on Bali Cabin Stay are managed by partner hosts with their own house rules or cancellation terms. Where that is the case, those terms are shared with you in writing before you confirm the booking and take precedence over the general policy above.